Our Privacy Policy
Privacy Policy
1. Introduction
Michael Brawn Consulting is committed to protecting the privacy of clients and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What Information We Collect
We may collect personal information including:
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Name, email address, phone number, and postal address
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Organisation or business affiliation
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Event registrations, survey responses, and feedback
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Website usage data (e.g. cookies, IP address, browser type)
3. How We Collect Information
We collect information through:
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Online forms and membership applications
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Event registrations and RSVPs
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Email communications and newsletters
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Website analytics and cookies
4. Why We Collect Your Information
We use your information to:
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Deliver services, events, and updates relevant to our clients
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Process payments
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Improve our website experience
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Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We do not sell your personal information. We may share it with:
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Trusted service providers who assist in website hosting, email delivery, or event management
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Government agencies or regulators when legally required
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Other members or partners only with your consent
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage systems, password protection, and limited access protocols.
7. Access and Correction
You may request access to your personal information or ask for corrections by contacting us. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
8. Website Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and user experience. You can manage cookie settings through your browser preferences.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us.
Code of Conduct
Michael Brawn Consulting is committed to fostering a respectful, inclusive, and collaborative environment across all its activities, whether in-person or online.
This Code of Conduct outlines the expectations for behaviour at
Michael Brawn Consulting events, meetings, and interactions, and reflects our shared values of professionalism, integrity, and community engagement.
Code of Conduct companion Document
Michael Brawn Consulting Code of Conduct Companion Document
Enforcement, Escalation, and Complaints Procedure
Purpose
This document supports the Michael Brawn Consulting Code of Conduct by providing clear
procedures for addressing breaches, resolving complaints, and ensuring fair and transparent
outcomes. It reflects our commitment to respectful engagement, ethical governance, and
community trust.
1. Enforcement Procedures
1.1 Initial Response
If a breach of the Code of Conduct is observed or reported:
The Event Host, Facilitator, or representative of Michael Brawn Consulting may
intervene immediately to de-escalate the situation.
The incident should be documented and referred to a Michael Brawn within 48
hours.
1.2 Informal Resolution
Where appropriate, Michael Brawn or delegate may:
Facilitate a conversation between parties to clarify expectations and resolve
misunderstandings.
Issue a verbal warning or reminder of the Code of Conduct.
1.3 Formal Review
If the issue cannot be resolved informally or is of a serious nature:
A formal review will be initiated by the Michael Brawn Consulting, led by the Michael
Brawn or a designated representative.
The respondent will be notified in writing and given an opportunity to respond.
The review may include interviews, written statements, and examination of relevant
materials.
1.4 Outcomes
Depending on the severity and context, outcomes may include:
Written warning
Temporary suspension from events or activities
Removal from specific roles or client engagements
Termination of contracts (subject to legal provisions)
All outcomes will be documented and communicated to relevant parties.
2. Escalation Pathways
2.1 Internal Escalation
If a participant feels their concern has not been adequately addressed:
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They may escalate the matter to the Michael Brawn or his representative.
If Michael Brawn is involved in the complaint, escalation should be directed to an
agreed arbitrator for arbitration.
2.2 External Escalation
In cases involving legal, ethical, or safety concerns:
Michael Brawn Consulting may refer the matter to external bodies such as legal
counsel, local authorities, or relevant regulatory agencies.
3. Complaints Procedure
3.1 Lodging a Complaint
Complaints may be submitted:
In writing via email to Michael Brawn consulting (contact details available on the
Michael Brawn Consulting website)
Verbally to a Michael Brawn, who will assist in documenting the complaint
Anonymously, if preferred, although this may limit the ability to investigate
3.2 Complaint Requirements
A valid complaint should include:
A clear description of the incident or concern
Names of individuals involved (if known)
Date, time, and location of the incident
Any supporting evidence (e.g., screenshots, witness accounts)
3.3 Acknowledgement and Timeline
Complaints will be acknowledged within 5 business days.
A preliminary review will be completed within 10 business days.
Formal investigations, if required, will aim to conclude within 30 business days.
3.4 Confidentiality and Protection
All complaints will be handled confidentially.
Complainants and witnesses will be protected from retaliation from within Business
Gawler.
Outcomes will be communicated with sensitivity and discretion.
4. Review and Continuous Improvement
This procedure will be reviewed annually by Michael Brawn Consulting to ensure it remains fit for purpose and aligned with the organisation’s values and legal obligations.
Please email us for our structured Reporting Form Template and an Escalation Flowchart.